Returns Policy 

We regrettably do not offer returns or exchanges as all sales are final. For products that are defective or damaged during shipping, please contact us and we will work on refunding or reshipping you our items.

Our policy timeframe is 30 days from when an order arrives at your address.

Please feel free to contact us about returns at support@alienmood.com.

If you are unsatisfied with your order - please contact our support and we will do our best to help you out!

Can I cancel my order after I've bought something on the website?

We offer immediate order cancellation. If you change your mind, you have up to 12-24 hours to cancel it after purchasing. All you need to do is to contact us at support@alienmood.com, we will cancel and refund you in full upon receipt of your cancellation request.

What if it arrives broken and I want a refund?

For sudden instances or cases, we will make it up to you by sending a replacement or refund. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item, please contact us within the first 48 hrs of receiving it.

What if I'm really unhappy and want my money back? 

First of all, we're sorry if this is the case babe! You can email us at support@alienmood.com with your order number and someone on our team will do their best to help you out. 💚

What if I received the wrong item?

Sh!t... we must have screwed up 🙈 Let us know and we'll send you the right item. Just send us a message at support@alienmood.com.