Do you ship worldwide?
When will my order ship?
Orders take 3-6 business days to process after placing the order before shipping out. We do not ship out on weekends.
Shipping time to the United States takes about 14-22 business days. International times vary and can take up to 15-50 business days depending on location. It can take a while to receive your goodies from AlienMood sometimes 😕
Please be patient babe 🦋 don't hesitate to send us a message if you feel like you've been waiting!
For US Customers: With the current COVID-19 pandemic, we are already facing delays with shipping times, but it has come to our attention that the USPS is facing a backlog with deliveries which leads to longer delays. Unfortunately, these are events that are out of our control. Please see the articles from The Guardian and The Washington Post should you want to know more about the current situation with USPS.
Where are my items shipping from and why does it take so long?
We're a Hong Kong based company! Our interstellar goodies are made in and shipped out directly from China.
We are aware that the shipping times can be slow AF, so we thank you for your patience 💋
Where's my tracking number?
You can check out the general tracking status on "Track my Order" from the navigation menu. We have the tracking numbers sent out automatically by our onboard robot AI so you should get one, but you probably haven't gotten it if you're looking here right?
Some of our vendors use shipment methods that don't offer tracking numbers for their shipments out. Sorry babe! If you have questions about your order, shoot us a message at email@example.com and one of our agents will help you out 🌸 We offer protection on any orders that exceed the standard shipping times of 25-45 business days.
I think my package is missing, what should I do?
If you have not received your order within the timeframe established for U.S. shipping, please check with your local delivery system to ensure the package was not mistakenly placed nearby (at a neighbor's house for example).
In the case that the product is not delivered, just shoot us an email and we'll check on its status for you!
Only one of my items came in the package... Where's the rest?
We're glad to hear your first package has arrived and hope you liked it.
Since you’ve ordered multiple items, our handling team on the manufacturing site sometimes puts it in separate packages to maintain its quality. This is the reason why these are being shipped out to you in separate packages on different timelines.
Your other items are surely in transit to your location!
What if I ordered weeks ago and still haven't received my items?
Please send us an email at firstname.lastname@example.org and we will handle it.
If your package has been lost in shipping or anything bad happens to it, we will send you another one for free or just give you a refund if you're sick of waiting.
It's taken more than 4-6 weeks for some orders to arrive, we're super sorry about the long waiting times if that happens to you, too. We know waiting for packages sucks 😣
If you feel unsatisfied with the wait time, we will refund you 100% of your order when you are able to return the package when it arrives back to us.
Thank you for your patience and understanding! 💚