Do you ship world-wide?
When will my order ship?
Orders can sometimes take up to 3-6 business days to process after placing the order before shipping out. We do not ship on weekends.
Shipping time to the United States takes about 14-22 business days. International times vary and can take up to 25-45 business days depending on location. It can take a while to receive your goodies from AlienMood sometimes 😕
Please be patient babe 🦋 don't hesitate to send us a message if you feel like you've been waiting!
Please note: Due to a high volume of orders, shipping and order processing will take approximately 10-15 days longer than usual. 💔 For any questions or concerns please contact our sickk customer service team at firstname.lastname@example.org!! Thanks for understanding 💯
Where are my items shipping from and why does it take so long?
We're a Hong Kong based company! Our interstellar goodies are made in and shipped out directly from China.
We are aware that the shipping times can be slow AF, so we thank you for your patience 💋
Where's my tracking number?
You can check out the general tracking status on "Track my Order" from the navigation menu. We have the tracking numbers sent out automatically by our onboard robot AI so you should get one, but you probably haven't gotten it if you're looking here right?
Some of our vendors use shipment methods that don't offer tracking numbers for their shipments out. Sorry babe! If you have questions about your order, shoot us a message at email@example.com and one of our agents will help you out 🌸 We offer protection on any orders that exceed the standard shipping times of 25-45 business days.
I think my package is missing, what should I do?
If you have not received your order within the timeframe established for U.S. shipping, please check with your local delivery system to ensure the package was not mistakenly placed nearby (at a neighbor's house for example).
In the case that the product is not delivered, just shoot us an email and we'll check on its status for you!
Only one of my items came in the package... Where's the rest?
The items in our store can come from different suppliers and in most cases will be shipped in separate packages at no additional cost to you.
No worries love! Let us know if there is still something missing after waiting patiently a bit longer and we will look into it.
What if I ordered weeks ago and still haven't received my items?
Please send us an email at firstname.lastname@example.org and we will handle it.
If your package has been lost in shipping or anything bad happens to it, we will send you another one for free or just give you a refund if you're sick of waiting.
It's taken more than 4-6 weeks for some orders to arrive, we're super sorry about the long waiting times if that happens to you too. We know waiting for packages sucks 😣
If you feel unsatisfied with the wait time, we will refund you 100% of your order when you are able to return the package when it arrives back to us.
Thank you for your patience and understanding! 💚